Q & A

Is the rental vehicle a private car registered under individual person?

Our vehicles have business purpose license issued by Taiwan DMV

Do you issue invoice?

Electronic invoice will be issued to email registered in Driways after ride service complete.

Do you have rental car insurance? What's the coverage?

Vehicles have insurance coverage in compliance to Taiwan DMV regulations, and coverage will be evaluated each year according to legal precedent.

Service area?

We provide service within mainland Taiwan

When can I confirm chauffeur's information after complete reservation for pickup?

Reservation confirmation will be sent via email upon payment completion. Chauffeur’s information will be sent vis SMS message a night before reservation time.

Is there any late night surcharge?

Late night surcharge starts from 23:00 to 06:00, additional 10% will be charged, minimum NTD200.

Do you provide baby seat or child cushion?

According to Taiwan jurisdiction, we provide baby seat/child cushion upon request for free.

Plane early arrival or delay?

We will track your flight number and adjust our service waiting time. Please indicate your flight number in the reservation page.

What payment method Driways provide?

Credit card (VISA,MASTER,JCB)
AliPay, Union Pay

Where should wait in airport?

Make sure your phone connect to carrier provider, chauffeur will contact you upon arrival.

How long will chauffeur wait?

Airport pickup service waiting time is 90 minutes starts from arrival time unless otherwise indicated.
Additional drop off location waiting time is 10 minutes for each location."